Thank you for shopping with Biosortia Healthcare Pvt. Ltd.. We value your satisfaction and strive to deliver high-quality healthcare products. Please read our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
Returns are only accepted under the following conditions:
- You received a damaged, expired, or incorrect product
- The product is unused, unopened, and in its original packaging
- The return request is made within 7 days of product delivery
2. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
- Opened or used medicines and supplements
- Products without original packaging, invoice, or seal
- Items purchased during clearance or promotional sales
3. How to Request a Return
To initiate a return, please contact our support team at [your-email@example.com] with the following:
- Order ID and contact details
- Clear photo of the product (for damaged/incorrect items)
- Reason for return
Once your return request is approved, we will arrange pickup or guide you through the return process.
4. Refund Process
After we receive and inspect the returned item, refunds will be processed within 7-10 business days to the original payment method. You will be notified via email upon successful refund initiation.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or credit card statement again
- Contact your bank or payment provider—it may take some time before your refund is officially posted
If you’ve done all of this and still have not received your refund, please contact us at info@biosortiahealth.com.
6. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. To request an exchange, follow the same return process above.
7. Contact Us
If you have any questions about our return and refund policy, please contact:
Biosortia Healthcare Pvt. Ltd.
Email: info@biosortiahealth.com
Phone: +91 8708343284