At Biosortia Healthcare Pvt. Ltd., we are committed to delivering your healthcare products in a safe, timely, and efficient manner. This Shipping Policy outlines how we process and deliver your orders across India.
1. Shipping Locations
We currently ship to all major cities and towns across India. If your location is remote or non-serviceable, our support team will contact you for alternative options.
2. Shipping Charges
- Standard Shipping: Free for orders above ₹499
- Flat Rate: ₹50 for orders below ₹499
3. Order Processing Time
All orders are processed within 24-48 hours (excluding Sundays and public holidays). Orders placed after 5 PM will be processed the next business day.
4. Estimated Delivery Time
Once dispatched, orders are typically delivered within:
- 3–5 business days for metro cities
- 5–7 business days for other locations
Delays may occur during peak seasons or due to unforeseen logistics issues.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery progress.
6. Delayed or Failed Delivery
If your order is delayed or marked as delivered but not received, please contact us within 48 hours for investigation and resolution.
7. Damaged or Missing Items
In case of damaged or missing products, please contact us within 24 hours of receiving the package. Include photos of the parcel and items for quicker resolution.
8. Contact Us
For any shipping-related queries or support, contact us at:
Biosortia Healthcare Pvt. Ltd.
Email: info@biosortiahealth.com
Phone: +91 8708343284